Returns & Exchanges
Returns Policy
We understand that sometimes you may need to return a product purchased from Intent. Our returns policy is designed to provide you with a hassle-free experience while ensuring your satisfaction.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, and gift cards.
Initiating a Return
To initiate a return, please contact our customer support team within 14 days of receiving your order. They will guide you through the process and provide you with a return authorization number. Please ensure that your return is properly packaged to prevent any damage during transit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you received a defective or damaged item and need to exchange it, please contact our customer support team. They will assist you in arranging a return and exchange for a new item of the same or similar product. We will cover the shipping costs for exchange items.
Exemptions and Limitations
While we strive to provide the best returns and exchanges experience, there are certain exemptions and limitations to our policy.
Final Sale Items
Items marked as "Final Sale" are not eligible for return or exchange, except in cases where the item received is defective or damaged.
International Returns
International customers are responsible for the shipping costs associated with returning items. Please ensure that you carefully review the product details and sizing information before making a purchase to avoid any inconvenience.
Process Time and Status Updates
Once your return is received, it may take some time for our team to process and inspect the item. We will keep you informed about the status of your return through regular email updates. If you have any questions or concerns, please reach out to our customer support team for assistance.
Contact Us
If you have any further questions or need clarification regarding our returns and exchanges policy, please don't hesitate to contact our dedicated customer support team. We are available 24/7 to assist you.
At Intent, your satisfaction is our top priority, and we are committed to providing you with exceptional customer service. Shop with confidence knowing that we have you covered in case you need to return or exchange any of your purchases.
